Warranty terms

Cocoon mattress

Warranty registration

If you choose to become a registered member/user/customer of www.mysleepwell.com, you must provide us with your name, contact number, e-mail address etc. This information is collected on the registration form for several reasons which are following:

• To avail warranty benefits, it has to be registered with the company.
• Warranty is valid only on purchases made from www.mysleepwell.com or company Authorized sellers (Authorized by Sheela Foam Ltd.) on Amazon(website/app) or Flipkart (website/app)
• If purchased from www.mysleepwell.com, warranty will be automatically registered on delivery of the mattress.
• If purchased from company Authorized sellers (Authorized by Sheela Foam Ltd.) on Amazon(website/app) or Flipkart (website/app), warranty has to be registered within 30 days by the Customer on https://www.mysleepwell.com/warranty/registration by providing the requisite information.
• List of authorised sellers is available on www.mysleepwell.com
• The information provided by the customer on the warranty registration URL must be accurate in order to claim the warranty.
• The duration of the warranty is product and model specific. The duration mentioned on respective product pages on www.mysleepwell.com or of company authorized sellers on Amazon (website/app), Flipkart (website/app) at the time of purchase will be applicable.
• To obtain a warranty claim, the customer will need to provide the invoice.
• In case you need any further clarifications, please contact our Helpline No. 1800 103 6664 or write to us on care@mysleepwell.com to register your complaint.

Warranty does not cover the following:

• Warranty is limited to sagging, crumbling and natural disintegration of only the mattress core and does not include damage of accessories and fabric such as tears, stains, colour fading, bleeding, soil, burns, pilling and bobbins on usage.
• Warranty does not cover depression of less than 15mm for mattresses up to thickness of 125mm or 37mm for mattresses above thickness of 125mm, under normal conditions of domestic use.
• Warranty is NOT valid if the original configuration of the product is changed.
• Warranty is valid only if proper care of the mattress is taken as per the use and care directions given herewith.
• Any transportation cost during the redressal process must be borne by the customer.
• Damages not specifically listed herein will not qualify for warranty benefits.
• The company’s decision will be final on the nature of the defects and applicability of the warranty.

Warranty settlement value (WSV)

• All valid complaints under the applicable terms of warranty will be settled by issuing a “CV” (Compensation Voucher) to the customer according to the applicable “WSV” (Warranty Settlement Terms/Value).
• The CV can only be used for replacement or purchase (as per warranty terms applicable) of new Sleepwell products from www.mysleepwell.com and it cannot be encashed.
• Complaints received within the first year of purchase:
  1. CV for Replacement will be issued.
  2. The company will replace the defective mattress with a new Sleepwell mattress of the same size, same model and size as was purchased earlier. No offer or scheme will be applicable.
  3. In case the earlier product has been dis-continued / upgraded, a “CV” will be issued as per Warranty terms applicable.
• Complaints received from the second year onwards:
  1. Pro-rata terms will be applicable while calculating the WSVwhich are mentioned on the Warranty Card.
  2. For Pro-rata calculations, the Invoice Value, as applicable on the customer’s purchase date will be considered.
  3. In case where the customer is unable to present the invoice, the Company at its discretion can accept redressal and shall take its MRP less 10% as the value for Pro-rata calculation. MRP will be as applicable on Consumer's purchase date.
  4. The customer has the choice of either buying the same model or upgrading to a higher model of Sleepwell, by paying the difference over the WSV. No Offer/Scheme shall be applicable.
• The CV will be calculated and generated only after receiving back the old mattress.
  The customer will also need to register the fresh warranty in case of replacement as well as Pro-rata settlement if warranty is applicable on the new product purchased.

The warranty terms are subject to change without prior notice.
Disputes regarding warranty, if any, are subject to the jurisdiction of Delhi.

Sleepwell mattress

Warranty registration

• Warranty is valid Only on purchase made from an Authorised Sleepwell Dealer.
• To avail warranty benefits, it has to be registered with the company. Our Authorised Dealer will help you by sending an SMS for Warranty Registration. For any query, kindly call our Helpline No.1800 103 6664 on any weekday from 9am to 6pm.
• This warranty card must be duly filled, stamped and signed by the Dealer. The card and the relevant cash memo must be preserved and has to be produced along with the mattress in case of a complaint.
• Please contact our Helpline No. 1800 103 6664 to register your complaint.

Warranty does not cover the following:

• Warranty Is limited to sagging, crumbling and natural disintegration of only the mattress core and does not include damage of accessories and fabric such as tears, stains, colour fading bleeding, soil, burns, pilling and bobbins on usage.
• Warranty does not cover depression of less than 1.5 cm for mattresses up to thickness of 12.5 cm or 3.7 cm for mattresses above thickness of 12.5 cm, under normal conditions of domestic use.
• Warranty is NOT valid if the original configuration of the product is changed.
• Warranty is valid only if proper care of the mattress is taken as per the use and care directions given herewith.
• Any transportation cost during the redressal process has to be borne by the customer.
• Damages not specifically listed herein will not qualify for warranty benefits.
• The company's decision will be final on the nature of the defects and applicability of the warranty.

Warranty settlement value (WSV)

• All valid complaints under the applicable terms of warranty will be settled by issuing a "CV" Compensation Voucher to the customer that mentions the "WSV" Warranty Settlement Terms/Value.
• The CV can only be used for replacement or purchase (as per warranty terms applicable) of new Sleepwell products from an authorised dealer and it cannot be encashed.
• Complaints received within the first year of purchase:
  1. CV for Replacement will be issued.
  2. The company will replace the defective mattress with a new Sleepwell Mattress of the Same model and size as was purchased earlier. No offer or scheme will be applicable.
  3. In case the earlier product has been discontinued/upgraded, a "CV" will be Issued as per Warranty terms applicable. This CV RID be adjusted against a fresh purchase of any "Sleepwell" product.
• Complaints received from the second year onwards:
  1. Pro-rata terms will be applicable while calculating the WSV which are mentioned on the Warranty Card.
  2. For Pro-rata calculations, the Invoice Value, as applicable on the customer's purchase date will be considered.
  3. In case where the customer Is unable to present the Invoice, the Company at its discretion can accept redressal and shall take its MRP less 10, as the value for Pro-rata calculation. MRP will be as applicable on Consumer's purchase date.
  4. The customer has the choice of either buying the same model or upgrading to a higher model of Sleepwell, by paying the difference over the WSV and any prevailing offer/scheme shall be applicable.
• The dealer will redeem the WSV against a new Sleepwell mattress only after receiving back the old mattress.
• The dealer will also need to register the fresh warranty in case of replacement as well as Pro-rata settlement.

The warranty terms are subject to change without prior notice.
Disputes regarding warranty, if any, are subject to the jurisdiction of Delhi.

What to expect from your mattress/use and care?

• At first your new mattress may feel a little different to the mattress you have been sleeping on and sometimes your body will tell you so. Your body will soon adjust to the benefit. of your new mattress while your mattress also adjust to your sleeping style. This may take several weeks and lead to differential softening.
• Body impressions are expected within a period of time. The more plush or thicker your mattress, the more comfort layers It will contain. It is a requirement that you rotate your mattress every 2 weeks for the first 4 months and every 3 months thereafter, using all surfaces of the mattress to assist in settling the comfort layers evenly, except those mattresses which have directional instructions, like head and feet direction.
• Body impressions of less than 1.5 cm for mattresses upto 12.5 cm or 3.7 cm for mattresses above 12.5 cm are not considered as manufacturing fault and are a normal part of wearing in your mattress. Flexible Polyurethane Foam does soften with normal use and this has no bearing on its performance.
• Ensure that the length & width of the bed matches with the mattress to ensure a proper fit and to avoid damaging your mattress.
• A base that is not supportive or resists air circulation may damage your mattress and VOID your warranty. If you have a slat base or slatted bed frame, please confirm that the slats are supported in the middle of the bed with a center support leg or substantial support beam. Do not lay the mattress on uneven bed surface and do not keep any items below your mattress.
• In case of storage beds, we recommend that you remove the mattress before opening the storage space, as it can have a roll together effect on your mattress and damage the mattress. This is not considered a fault with the mattress.
• Avoid sitting on the edges of the mattress and avoid prolonged habitual sitting on the same part of the mattress while watching television etc. for a longer durability of your mattress.
• We offer our exclusive Zero TurnTM technology in our select mattresses, which means you not only get additional comfort but also have the convenience of not needing to flip your mattress again and again. Please use the recommended side for sleeping. However keep rotating the mattress directionally to assist in settling the comfort layers evenly.
• We recommend that you use a Sleepwell mattress protector to protect your mattress from moisture seepage, liquid spills, spots etc.
• Avoid exposure to excessive moisture/humidity, temperature or other extreme environmental conditions.
• Before you remove polythene packaging as it Is meant only for protection during the transit.
• We suggest using a liquid resistant sheet, when infants and young children are using the mattress.
• Bending, folding, dragging standing or jumping on the mattress can damage your mattress.
• Your mattress has been specially packed for transit safety and It may take 2-3 days for the length and width to settle down to its actual size, after it has been taken out of its tight packaging.
• Dimensional Tolerance: Tolerance for Sleepwell mattresses: Length or Width. +/-12mm.

Please consider this information as what is recommended, if you have any further queries please contact our service team who can answer any of your questions.

SHEELA FOAM LTD.
Plot No. 14, Sector 135,
Noida (U.P.) - 201301, India
Email: care@mysleepwell.com
Website: www.mysleepwell.com
Toll Free: 1800 103 6664